Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2006
|
| Subjects: | |
| Online Access: | http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf http://eprints.usm.my/29459/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Be the first to leave a comment!