Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
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| Format: | Thesis |
| Language: | English |
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2006
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| Online Access: | http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf http://eprints.usm.my/29459/ |
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my.usm.eprints.29459 http://eprints.usm.my/29459/ Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang Aljunaid, Najib Mohammed HF Commerce Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. 2006-05 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf Aljunaid, Najib Mohammed (2006) Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang. Masters thesis, USM. |
| institution |
Universiti Sains Malaysia |
| building |
Hamzah Sendut Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Sains Malaysia |
| content_source |
USM Institutional Repository |
| url_provider |
http://eprints.usm.my/ |
| language |
English |
| topic |
HF Commerce |
| spellingShingle |
HF Commerce Aljunaid, Najib Mohammed Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang |
| description |
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik.
The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality. |
| format |
Thesis |
| author |
Aljunaid, Najib Mohammed |
| author_facet |
Aljunaid, Najib Mohammed |
| author_sort |
Aljunaid, Najib Mohammed |
| title |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_short |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_full |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_fullStr |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_full_unstemmed |
Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On
Online Banking In Penang |
| title_sort |
electronic service quality satisfaction, trust and loyalty: a study on
online banking in penang |
| publishDate |
2006 |
| url |
http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf http://eprints.usm.my/29459/ |
| _version_ |
1643706905626935296 |
| score |
13.1549225 |