Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang

The purpose of this paper is to examine the main factors that influence customers to deal with Shariah compliant services particularly in a dual banking environment in Pahang. This study presents primary data collected by self-administered questionnaires involving a sample of 240 academician and non...

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Main Authors: Rashidi Abbas, Mohd Rizuan Abd Kadir
Format: Article
Language:English
Published: Universiti Sains Islam Malaysia 2015
Subjects:
Online Access:http://ddms.usim.edu.my/handle/123456789/9064
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spelling my.usim-90642015-08-13T07:26:27Z Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang Rashidi Abbas Mohd Rizuan Abd Kadir Shariah service selection criteria Islamic bank Shariah compliant services The purpose of this paper is to examine the main factors that influence customers to deal with Shariah compliant services particularly in a dual banking environment in Pahang. This study presents primary data collected by self-administered questionnaires involving a sample of 240 academician and non-academicians in Higher Education Institutions (HEIs) in Pahang. The study was set out to establish a ranking of the various factors which influence their bank selection decision and seek to determine homogeneous academician and nonacademician are in relation to their Shariah service selection decision. The factors are analyzed using t-test. This study revealed that the selection of Shariah compliant services appeared to be predominantly a combination between quality services and the lowest service charges by banks. More significant differences in preferences were found when academicians were compared with non-academicians in the Shariah service selection decision. 2015-08-13T07:26:27Z 2015-08-13T07:26:27Z 2013 Article 1823075X http://ddms.usim.edu.my/handle/123456789/9064 en JMIFR-Vol.10, No.1, 2013; Universiti Sains Islam Malaysia
institution Universiti Sains Islam Malaysia
building USIM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universit Sains Islam i Malaysia
content_source USIM Institutional Repository
url_provider http://ddms.usim.edu.my/
language English
topic Shariah service selection criteria
Islamic bank
Shariah compliant services
spellingShingle Shariah service selection criteria
Islamic bank
Shariah compliant services
Rashidi Abbas
Mohd Rizuan Abd Kadir
Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang
description The purpose of this paper is to examine the main factors that influence customers to deal with Shariah compliant services particularly in a dual banking environment in Pahang. This study presents primary data collected by self-administered questionnaires involving a sample of 240 academician and non-academicians in Higher Education Institutions (HEIs) in Pahang. The study was set out to establish a ranking of the various factors which influence their bank selection decision and seek to determine homogeneous academician and nonacademician are in relation to their Shariah service selection decision. The factors are analyzed using t-test. This study revealed that the selection of Shariah compliant services appeared to be predominantly a combination between quality services and the lowest service charges by banks. More significant differences in preferences were found when academicians were compared with non-academicians in the Shariah service selection decision.
format Article
author Rashidi Abbas
Mohd Rizuan Abd Kadir
author_facet Rashidi Abbas
Mohd Rizuan Abd Kadir
author_sort Rashidi Abbas
title Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang
title_short Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang
title_full Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang
title_fullStr Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang
title_full_unstemmed Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang
title_sort customers' preferences toward shariah compliant services in banks among academicians and non-academicians in higher education institutions (heis) in pahang
publisher Universiti Sains Islam Malaysia
publishDate 2015
url http://ddms.usim.edu.my/handle/123456789/9064
_version_ 1645152531773390848
score 13.209306