Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang
The purpose of this paper is to examine the main factors that influence customers to deal with Shariah compliant services particularly in a dual banking environment in Pahang. This study presents primary data collected by self-administered questionnaires involving a sample of 240 academician and non...
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my.usim-90642015-08-13T07:26:27Z Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang Rashidi Abbas Mohd Rizuan Abd Kadir Shariah service selection criteria Islamic bank Shariah compliant services The purpose of this paper is to examine the main factors that influence customers to deal with Shariah compliant services particularly in a dual banking environment in Pahang. This study presents primary data collected by self-administered questionnaires involving a sample of 240 academician and non-academicians in Higher Education Institutions (HEIs) in Pahang. The study was set out to establish a ranking of the various factors which influence their bank selection decision and seek to determine homogeneous academician and nonacademician are in relation to their Shariah service selection decision. The factors are analyzed using t-test. This study revealed that the selection of Shariah compliant services appeared to be predominantly a combination between quality services and the lowest service charges by banks. More significant differences in preferences were found when academicians were compared with non-academicians in the Shariah service selection decision. 2015-08-13T07:26:27Z 2015-08-13T07:26:27Z 2013 Article 1823075X http://ddms.usim.edu.my/handle/123456789/9064 en JMIFR-Vol.10, No.1, 2013; Universiti Sains Islam Malaysia |
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Shariah service selection criteria Islamic bank Shariah compliant services Rashidi Abbas Mohd Rizuan Abd Kadir Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang |
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The purpose of this paper is to examine the main factors that influence customers to deal with Shariah compliant services particularly in a dual banking environment in Pahang. This study presents primary data collected by self-administered questionnaires involving a sample of 240 academician and non-academicians in Higher Education Institutions (HEIs) in Pahang. The study was set out to establish a ranking of the various factors which influence their bank selection decision and seek to determine homogeneous academician and nonacademician are in relation to their Shariah service selection decision.
The factors are analyzed using t-test. This study revealed that the selection of Shariah compliant services appeared to be predominantly a combination between quality services and the lowest service charges
by banks. More significant differences in preferences were found when academicians were compared with non-academicians in the Shariah service selection decision. |
format |
Article |
author |
Rashidi Abbas Mohd Rizuan Abd Kadir |
author_facet |
Rashidi Abbas Mohd Rizuan Abd Kadir |
author_sort |
Rashidi Abbas |
title |
Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang |
title_short |
Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang |
title_full |
Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang |
title_fullStr |
Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang |
title_full_unstemmed |
Customers' Preferences Toward Shariah Compliant Services In Banks Among Academicians And Non-Academicians In Higher Education Institutions (HEIs) In Pahang |
title_sort |
customers' preferences toward shariah compliant services in banks among academicians and non-academicians in higher education institutions (heis) in pahang |
publisher |
Universiti Sains Islam Malaysia |
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2015 |
url |
http://ddms.usim.edu.my/handle/123456789/9064 |
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1645152531773390848 |
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13.214268 |