The Impact of Personal, Sociological and Institutional Influences on Relationship Commitment in the Retail Banking Sector
Most previous research in the domain of relationship marketing has focused on the antecedents of loyalty and commitment in the industrial market, distribution channel or consumer goods. This study however, models the antecedents of consumer's relationship commitment in the context of a retai...
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第一著者: | Che Wel, Che Aniza |
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フォーマット: | 学位論文 |
言語: | English English |
出版事項: |
2001
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主題: | |
オンライン・アクセス: | http://psasir.upm.edu.my/id/eprint/8153/1/GSM_2001_9__.pdf http://psasir.upm.edu.my/id/eprint/8153/ |
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