The influence of soft factors on quality improvement and performance: perceptions from managers

• Main Authors: Abdullah, Muhammad Madi, Uli, Jegak, Tari, Juan Jose
• 格式: Article
• 語言: English
• 出版: Emerald Group Publishing 2008
• 在線閱讀: http://psasir.upm.edu.my/id/eprint/40285/1/The%20influence%20of%20soft%20factors%20on%20quality%20improvement%20and%20performance%20perceptions%20from%20managers.pdf; http://psasir.upm.edu.my/id/eprint/40285/; http://www.emeraldinsight.com/doi/abs/10.1108/17542730810898412

Purpose: The purpose of the paper is to investigate the influence of soft factors on quality improvement and performance and also to examine the link between quality improvement and organizational performance. Design/methodology/approach: The paper uses data from perceptions from managers in 255 ele...