Measuring Customers' Perceived Service Quality in Hotel Industry

• Main Authors: Md. Sidin, Samsinar, Abdul Rashid, Md. Zabid, Raja Zainal, Raja Anis Rahyuwati
• Format: Article
• Language: English; English
• Published: Universiti Putra Malaysia Press 2001
• Online Access: http://psasir.upm.edu.my/id/eprint/3334/1/Measuring_Customers_Perceived_Service.pdf; http://psasir.upm.edu.my/id/eprint/3334/

This research attempts to study customer's perceived se",ice quality in the hotel industry. This paper aims to discover what customers think of the quality of service as can be found in the hotel industry by looking into factors influential on this perception such as personal service, te...