Measuring Customers' Perceived Service Quality in Hotel Industry
This research attempts to study customer's perceived se",ice quality in the hotel industry. This paper aims to discover what customers think of the quality of service as can be found in the hotel industry by looking into factors influential on this perception such as personal service, te...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Universiti Putra Malaysia Press
2001
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| Online Access: | http://psasir.upm.edu.my/id/eprint/3334/1/Measuring_Customers_Perceived_Service.pdf http://psasir.upm.edu.my/id/eprint/3334/ |
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