The Influence of Critical Soft Factors on Quality Improvement and Organizational Performance : Evidence of Malaysia's Electrical and Electronics Sector

• المؤلفون الرئيسيون: Abdullah, Muhammad Madi, Uli, Jegak, Ismail, Maimunah, Ahmad, Shamsuddin
• التنسيق: مقال
• اللغة: English; English
• منشور في: 2007
• الوصول للمادة أونلاين: http://psasir.upm.edu.my/id/eprint/12349/1/The%20Influence%20of%20Critical%20Soft%20Factors%20on%20Quality%20Improvement%20and%20Organizational%20Performance.pdf; http://psasir.upm.edu.my/id/eprint/12349/; http://www.jgbm.org/page/4%20%20Ismal%20Muhammad.pdf

Quality management (QM) is considered to be an important management philosophy that sustains organizations towards continuous quality improvement (QI) and customer satisfaction. The conventional wisdom is that quality improvement leads to higher revenues, decreased costs, and increased profits. This...