A Visual-Based Energy Efficient Chatbot: Relationship between Sentiment Analysis and Customer Satisfaction

• Main Authors: Johari N.M., Zaman H.B., Baharin H., Nohuddin P.N.E.
• Other Authors: 57213588806
• Format: Conference paper
• Published: Springer Science and Business Media Deutschland GmbH 2025
• Subjects: Customer satisfaction; Energy efficiency; Image enhancement; Chatbots; Customers' satisfaction; Energy efficient; Energy efficient chatbot; Sentiment analysis; Service sectors; User satisfaction levels; Visual elements; Visual-based chatbot

The evolution of Chatbots today has been seen to be popular in various service sectors such as education, business, as well as banking. The assistance provided by the system has been able to ease the tasks that otherwise need to be done by human agents. This paper highlights the development of the v...