Leadership challenges during change transformation process

• Main Authors: Zakaria S., Yusoff W.F.W., Madun R.H.R.
• Other Authors: 55012834200
• Format: Article
• Published: 2023
• Subjects: Change Management; Leadership; Transformation and Malaysia

The dynamism in the environment in which banks operate in has prompted many banks to implement transformation programs towards change in moving from product-centric to a customercentric policies complemented by other business models. However, such response to a change initiative may not always end p...