Internal customers' satisfaction towards service quality management at ecotourism destinations
In brief, this study is aim to measure the internal customers’ satisfaction towards service quality management at ecotourism destinations. There are four service quality management dimensions been used as the indicator in measure the internal customers’ satisfaction. 120 sets of questionnaires were...
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| 主要作者: | |
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| 格式: | Final Year Project Report |
| 语言: | English |
| 出版: |
Universiti Malaysia Sarawak, UNIMAS
2011
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| 主题: | |
| 在线阅读: | http://ir.unimas.my/id/eprint/7645/3/Lee%20Wen%20Yuan.pdf http://ir.unimas.my/id/eprint/7645/ |
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