Internal customers' satisfaction towards service quality management at ecotourism destinations
In brief, this study is aim to measure the internal customers’ satisfaction towards service quality management at ecotourism destinations. There are four service quality management dimensions been used as the indicator in measure the internal customers’ satisfaction. 120 sets of questionnaires were...
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| Main Author: | |
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| Format: | Final Year Project Report |
| Language: | English |
| Published: |
Universiti Malaysia Sarawak, UNIMAS
2011
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/7645/3/Lee%20Wen%20Yuan.pdf http://ir.unimas.my/id/eprint/7645/ |
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