A conceptual Kano and Quality Function Deployment (QFD) framework for healthcare service

• Main Authors: Norshahrizan, Nordin, Razli, Che Razak
• Other Authors: [e-mail]
• Format: Working Paper
• Language: English
• Published: Universiti Malaysia Perlis (UniMAP) 2011
• Subjects: International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010); Complaints; Quality Function Deployment; Kano’s Model; Analytical Hierarchical Process
• Online Access: http://dspace.unimap.edu.my/xmlui/handle/123456789/11548

The 2nd International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010) organized by Universiti Malaysia Perlis (UniMAP), 12th - 14th November 2010 at Bayview Beach Resort, Penang, Malaysia.