Latent semantic analysis of service quality in the Airline Industry: A consumer perspective

• Main Authors: Muhammad Muazzem, Hossain, Ouedraogo, Noufou, Rezaniac, Davar
• Other Authors: [e-mail]
• Format: Working Paper
• Language: English
• Published: Universiti Malaysia Perlis (UniMAP) 2011
• Subjects: International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010); Service quality; Airline quality; Latent semantic analysis; Free text analysis
• Online Access: http://dspace.unimap.edu.my/xmlui/handle/123456789/11770

The 2nd International Conference on the Roles of Humanities and Social Science in Engineering (ICoHSE 2010) organized by Universiti Malaysia Perlis (UniMAP), 12th - 14th November 2010 at Bayview Beach Resort, Penang, Malaysia.