A Comparison of the Human Elements in Private Healthcare Settings: Customers Perception and Expectation

In today's highly competitive health care environment, many private health care settings are now looking into customer service indicators to learn customers' perceptions and determine whether they are meeting customers' expectations in order to ensure that their customers are satisfie...

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Bibliographic Details
Main Authors: Norazah Mohd Suki, Norbayah Mohd Suki, Chiam, Jennifer Chwee Lian
Format: Article
Language:English
Published: Taylor & Francis Group 2009
Subjects:
Online Access:https://eprints.ums.edu.my/id/eprint/18636/1/A%20comparison%20of%20the%20human.pdf
https://eprints.ums.edu.my/id/eprint/18636/
https://doi.org/10.1080/15390940903041567
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