Service quality (SERVQUAL) model in private higher education institutions : A bibliometric analysis of past, present, and future prospects

• Main Authors: Wider, Walton, Tan, Foong Ping, Tan, Yen Ping, Lin, Jiaming, Muhammad Ashraf, Fauzi, Wong, Lingshing, Tanucan, Jem Cloyd M., Hossain, Syed Far Abid
• Format: Article
• Language: English
• Published: Elsevier Ltd 2024
• Subjects: HD28 Management. Industrial Management
• Online Access: http://umpir.ump.edu.my/id/eprint/41687/1/Service%20quality%20%28SERVQUAL%29%20model%20in%20private%20higher%20education%20institutions.pdf; http://umpir.ump.edu.my/id/eprint/41687/; https://doi.org/10.1016/j.ssaho.2024.100805; https://doi.org/10.1016/j.ssaho.2024.100805

The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected...