Customer sentiment analysis through social media feedback: A case study on telecommunication company

Customer sentiment analysis is an automated way of detecting sentiments in online interactions in order to assess customer opinions about a product, brand or service. It assists companies in gaining insights and efficiently responding to their customers. This study presents a machine learning approa...

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書誌詳細
主要な著者:	Mat Zain, Siti Nur Syamimi, Ramli, Nor Azuana, Adnan, Rose Adzreen
フォーマット:	論文
言語:	English
出版事項:	Universiti Malaysia Pahang 2022
主題:	QA75 Electronic computers. Computer science
オンライン･アクセス:	http://umpir.ump.edu.my/id/eprint/36019/1/2595.pdf http://umpir.ump.edu.my/id/eprint/36019/ https://doi.org/10.15282/ijhtc.v7i2.8739 https://doi.org/10.15282/ijhtc.v7i2.8739
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