Customer intent prediction using sentiment analysis techniques
Analysing the voice of the customer (VoC) through the customer intent has many applications ranging from personalised marketing to behaviour study. Individuals express their feelings in a language that is frequently accompanied by ambiguity and figure of speech, making it difficult even for humans t...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2021
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| Subjects: | |
| Online Access: | http://eprints.sunway.edu.my/1967/1/Teh%20Phoey%20Lee%202021_customer%20intent%20predition%20using%20sentiment%20analysis%20techniques.pdf http://eprints.sunway.edu.my/1967/ https://ieeexplore.ieee.org/xpl/conhome/9660827/proceeding |
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