Determinant Factors of Total Quality Management (TQM) and Human Capital Management (HCM) for Product Quality Improvement in Herbal Industry in Malaysia

• Main Authors: Mazita, Mokhtar, Wan Khairul Anuar, Wan Abdul Manan, Ida Rizyani, Tahir, Azizan, Azit, Siti Maryam Shaidatul, Khamdi
• Format: Article
• Language: English
• Published: Institute of Research and Journal 2018
• Subjects: T Technology (General)
• Online Access: http://umpir.ump.edu.my/id/eprint/22381/1/Determinant%20Factors%20of%20Total%20Quality%20Management%20%28TQM%29.pdf; http://umpir.ump.edu.my/id/eprint/22381/; http://ijmas.iraj.in/paper_detail.php?paper_id=14704&name=Determinant_Factors_of_Total_Quality_Management_(TQM)_and_Human_Capital_Management_(HCM)_for_Product_Quality_Improvement_in_Herbal_Industry_in_Malaysia

This study was to determine which factors of Total Quality Management (TQM) and Human Capital Management (HCM) that improve product quality of herbal industry in Malaysia. To establish a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. R...