Determinant factors of Total Quality Management (TQM) and Human Capital Management (HCM) for product quality improvement in herbal industry in Malaysia

• Main Authors: Mazita, Mokhtar, Wan Khairul Anuar, Wan Abdul Manan, Ida Rizyani, Tahir, Azizan, Azit, Siti Maryam Shaidatul, Khamdi
• Format: Conference or Workshop Item
• Language: English
• Published: Researchfora International Conference, Hong Kong 2018
• Subjects: HD28 Management. Industrial Management
• Online Access: http://umpir.ump.edu.my/id/eprint/22273/1/Determinant%20factors%20of%20total%20quality%20management1.pdf; http://umpir.ump.edu.my/id/eprint/22273/

This study was to determine which factors of Total Quality Management (TQM) and Human Capital Management (HCM) that improve product quality of herbal industry in Malaysia. To establish a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. R...