Development Of Performance Model For Quality And Process Improvement In Business Process Service Industry

• المؤلفون الرئيسيون: Oluyinka, Oludapo Samson, Puteri Fadzline, Muhamad Tamyez, Cheng, Jack Kie
• التنسيق: مقال
• اللغة: English
• منشور في: EBSCO Industries 2017
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://umpir.ump.edu.my/id/eprint/18373/1/Development%20Of%20Performance%20Model%20For%20Quality%20And%20Process%20Improvement%20In%20Business%20Process%20Service%20Industry.pdf; http://umpir.ump.edu.my/id/eprint/18373/; http://www.ijqr.net/journal/v11-n2/4.pdf

When it comes to performance improvement process, literature abounds with lean, agile and lean-agile. Over the years, the implementation of the improvement processes of lean and agile had met with resounding success in the manufacturing, production, and construction industry. For this reason, there...