Factors affecting customers’ satisfaction in using foodpanda delivery service during Covid-19 Pandemic among SAB students at Universiti Malaysia Kelantan

• Main Authors: Muhammad Ashraf Ahmad Shukri, Nur Aina Syahiirah Salim, Nur Amani Hurain Aliyas, Nur Qurratu’aini Azhar
• Format: Undergraduate Final Project Report
• Language: English
• Published: 2023
• Online Access: http://discol.umk.edu.my/id/eprint/11806/1/AFS4112%20PPTA%20II_%20GROUP%2046.pdf; http://discol.umk.edu.my/id/eprint/11806/

The main goal of this study is to determine the factors which consist including price, ordering process, and ease of payment that affect customer satisfaction when using Foodpanda delivery services during the COVID-19 pandemic. This study used quantitative methods and convenience sampling to acquire data from 132 respondents who studied Islamic Banking and Finance at UMK City Campus in Semester 7 for Session September 2022/2023. Results revealed that the correlation value for all variables had a positive relationship towards the customers’ satisfaction and was explained by the three variables which are price (r=1.000), ordering process (r=0.482), and ease of payment (r=0.440). Therefore, all variables significantly impact customer satisfaction with Foodpanda delivery services during the COVID-19 pandemic.