Customer satisfaction in Malaysian Healthcare sector / Josemoney J James
This study aims to gauge and analyze the level of patient satisfaction in Malaysian hospitals. It also determines the contribution of patient satisfaction to positive word of mouth. Survey questionnaire was the main method of data collection. Dwilanguage questionnaire were used. The questionnaire w...
Saved in:
Main Author: | |
---|---|
Format: | Thesis |
Published: |
2012
|
Subjects: | |
Online Access: | http://studentsrepo.um.edu.my/3913/1/1._Title_page%2C_abstract%2C_content.pdf http://studentsrepo.um.edu.my/3913/2/Chapter_1.0_%26_2.0_%E2%80%93_Introduction%26Lit_Review.pdf http://studentsrepo.um.edu.my/3913/3/Chapter_3.0_%E2%80%93_Methodology.pdf http://studentsrepo.um.edu.my/3913/4/Chapter_4.0_%26_5.0_Research_Result%26_Conclusion.pdf http://studentsrepo.um.edu.my/3913/5/Chapter_6_%E2%80%93_References.pdf http://pendeta.um.edu.my/client/default/search/results?qu=Customer+satisfaction+in+Malaysian+Healthcare+sector&te= http://studentsrepo.um.edu.my/3913/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Be the first to leave a comment!