Customer satisfaction in Malaysian Healthcare sector / Josemoney J James
This study aims to gauge and analyze the level of patient satisfaction in Malaysian hospitals. It also determines the contribution of patient satisfaction to positive word of mouth. Survey questionnaire was the main method of data collection. Dwilanguage questionnaire were used. The questionnaire w...
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| Format: | Thesis |
| Published: |
2012
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| Online Access: | http://studentsrepo.um.edu.my/3913/1/1._Title_page%2C_abstract%2C_content.pdf http://studentsrepo.um.edu.my/3913/2/Chapter_1.0_%26_2.0_%E2%80%93_Introduction%26Lit_Review.pdf http://studentsrepo.um.edu.my/3913/3/Chapter_3.0_%E2%80%93_Methodology.pdf http://studentsrepo.um.edu.my/3913/4/Chapter_4.0_%26_5.0_Research_Result%26_Conclusion.pdf http://studentsrepo.um.edu.my/3913/5/Chapter_6_%E2%80%93_References.pdf http://pendeta.um.edu.my/client/default/search/results?qu=Customer+satisfaction+in+Malaysian+Healthcare+sector&te= http://studentsrepo.um.edu.my/3913/ |
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