Feature extraction from customer reviews using enhanced rules

• Main Authors: Santhiran, Rajeswary, Varathan, Kasturi Dewi, Chiam, Yin Kia
• Format: Article
• Published: PeerJ 2024
• Subjects: QA75 Electronic computers. Computer science; QA76 Computer software
• Online Access: http://eprints.um.edu.my/45720/; https://doi.org/10.7717/peerj-cs.1821

Opinion mining is gaining significant research interest, as it directly and indirectly provides a better avenue for understanding customers, their sentiments toward a service or product, and their purchasing decisions. However, extracting every opinion feature from unstructured customer review docum...