Feature extraction from customer reviews using enhanced rules
Opinion mining is gaining significant research interest, as it directly and indirectly provides a better avenue for understanding customers, their sentiments toward a service or product, and their purchasing decisions. However, extracting every opinion feature from unstructured customer review docum...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
PeerJ
2024
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/45720/ https://doi.org/10.7717/peerj-cs.1821 |
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