A replication of ``an experimental test of the expectancy-disconfirmation theory of citizen satisfaction''
To better understand citizen satisfaction with public services, public administration research has adopted the expectancy-disconfirmation model in recent years. This model proposes that satisfaction is a function of perceived performance and expectations. Recent quantitative and experimental studies...
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Main Authors: | , , , , , , , , , , , |
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Format: | Article |
Published: |
Wiley
2022
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Subjects: | |
Online Access: | http://eprints.um.edu.my/41456/ |
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