A replication of ``an experimental test of the expectancy-disconfirmation theory of citizen satisfaction''

• Main Authors: Chen, Wenna, Dong, Binzizi, Hsieh, Chih-Wei, Lee, M. Jin, Liu, Ning, Walker, Richard Mark, Wang, Yao, Wen, Bo, Wen, Wen, Wu, Peiyi, Wu, Xia, Zhang, Jiasheng
• Format: Article
• Published: Wiley 2022
• Subjects: JA Political science (General)
• Online Access: http://eprints.um.edu.my/41456/

To better understand citizen satisfaction with public services, public administration research has adopted the expectancy-disconfirmation model in recent years. This model proposes that satisfaction is a function of perceived performance and expectations. Recent quantitative and experimental studies...