Service quality and customer satisfaction: a study on reception area of Sabah Fisheries and Fishermen Development Corporation (Ko-Nelayan) / Nor Hasyemawaty Ag Bakar
This research is about the investigation on the fact that the five key dimensions of service quality can lead to greater customer satisfaction on the reception area in Ko-Nelayan. The data was collected by interviewing the general public coming in to Ko-Nelayan office through the use of questionnair...
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| Format: | Student Project |
| Language: | English |
| Published: |
2009
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| Online Access: | https://ir.uitm.edu.my/id/eprint/95954/1/95954.pdf https://ir.uitm.edu.my/id/eprint/95954/ |
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