The factors that influence customer satisfaction towards service quality in Tabung Haji's headquarters / Wan Lily Maznah Mahfudz Jeffry

• Main Author: Mahfudz Jeffry, Wan Lily Maznah
• Format: Student Project
• Language: English
• Published: 2017
• Subjects: Consumer satisfaction; Special classes of banks and financial institutions
• Online Access: https://ir.uitm.edu.my/id/eprint/92779/1/92779.pdf; https://ir.uitm.edu.my/id/eprint/92779/

The purpose of this research to study the factors that influence customer satisfaction towards service quality in Tabung Haji's Headquarters. Basically, this study was based on the responses from customers of TH Headquarters. This research used the (SERVQUAL) dimension. There are five (5) dimen...