Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam
Currently, call centre have been aggressively find strategies to enhance the quality of service as a way to satisfy their employee and compete to be the best among others. This study tries to identify factors that influence employees’ satisfaction towards the organization since it is one of the most...
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| Format: | Thesis |
| Language: | English |
| Published: |
2010
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| Online Access: | https://ir.uitm.edu.my/id/eprint/90967/1/90967.pdf https://ir.uitm.edu.my/id/eprint/90967/ |
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