Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam
Currently, call centre have been aggressively find strategies to enhance the quality of service as a way to satisfy their employee and compete to be the best among others. This study tries to identify factors that influence employees’ satisfaction towards the organization since it is one of the most...
Saved in:
Main Author: | |
---|---|
Format: | Thesis |
Language: | English |
Published: |
2010
|
Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/90967/1/90967.pdf https://ir.uitm.edu.my/id/eprint/90967/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.uitm.ir.90967 |
---|---|
record_format |
eprints |
spelling |
my.uitm.ir.909672024-02-21T09:24:02Z https://ir.uitm.edu.my/id/eprint/90967/ Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam Sam, Siti Sakinah H Social Sciences (General) Study and teaching. Research Currently, call centre have been aggressively find strategies to enhance the quality of service as a way to satisfy their employee and compete to be the best among others. This study tries to identify factors that influence employees’ satisfaction towards the organization since it is one of the most important in the Call Centre Kuching. Three variables will be investigate which are are factors, levels and strategies. A survey was carried out for the study and it involved all the employees in TM Call Centre in Kuching. A total of 140 questionnaires were collected and data was analyzed using SPSS version 16.0. Finding shows that majority are from Fault Department. This research findings has indicate that almost half of the employees are satisfy with the service offer by TM Call Centre. 2010 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/90967/1/90967.pdf Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam. (2010) Degree thesis, thesis, Universiti Teknologi MARA Sarawak. |
institution |
Universiti Teknologi Mara |
building |
Tun Abdul Razak Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Teknologi Mara |
content_source |
UiTM Institutional Repository |
url_provider |
http://ir.uitm.edu.my/ |
language |
English |
topic |
H Social Sciences (General) Study and teaching. Research |
spellingShingle |
H Social Sciences (General) Study and teaching. Research Sam, Siti Sakinah Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam |
description |
Currently, call centre have been aggressively find strategies to enhance the quality of service as a way to satisfy their employee and compete to be the best among others. This study tries to identify factors that influence employees’ satisfaction towards the organization since it is one of the most important in the Call Centre Kuching. Three variables will be investigate which are are factors, levels and strategies. A survey was carried out for the study and it involved all the employees in TM Call Centre in Kuching. A total of 140 questionnaires were collected and data was analyzed using SPSS version 16.0. Finding shows that majority are from Fault Department. This research findings has indicate that almost half of the employees are satisfy with the service offer by TM Call Centre. |
format |
Thesis |
author |
Sam, Siti Sakinah |
author_facet |
Sam, Siti Sakinah |
author_sort |
Sam, Siti Sakinah |
title |
Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam |
title_short |
Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam |
title_full |
Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam |
title_fullStr |
Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam |
title_full_unstemmed |
Employee satisfaction in TM Call Centre: case study from the TM Call Centre employees in Kuching / Siti Sakinah Sam |
title_sort |
employee satisfaction in tm call centre: case study from the tm call centre employees in kuching / siti sakinah sam |
publishDate |
2010 |
url |
https://ir.uitm.edu.my/id/eprint/90967/1/90967.pdf https://ir.uitm.edu.my/id/eprint/90967/ |
_version_ |
1792159489049231360 |
score |
13.18916 |