A study on customer level of satisfaction toward counter service at Majlis Daerah Papar / Dg. Salawati Ibrahim

• Main Author: Ibrahim, Dg. Salawati
• Format: Student Project
• Language: English
• Published: 2007
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/88477/1/88477.pdf; https://ir.uitm.edu.my/id/eprint/88477/

The aim of this study is to determine the level of service quality and customer satisfaction toward the service counter of Majlis Daerah Papar. There are few reasons for measuring for measuring customer satisfaction; (1) to get closer to customer, (2) measure continuous improvement by related to val...