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Quality perception and satisfaction of the customers toward the counter services of the public sector / Neder Safwan

The purpose of this study is to identify the effect of service quality dimension (SERVQUAL model) towards customer satisfaction One Serve Kuala Lumpur City Hall counter. The five dimension of SERVQUAL have been influence on customer satisfaction. The five dimensions are tangible, reliability, respon...

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Main Author: Safwan, Neder
Format: Student Project
Language:English
Published: 2016
Subjects:
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/82896/1/82896.pdf
https://ir.uitm.edu.my/id/eprint/82896/
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id my.uitm.ir.82896
record_format eprints
spelling my.uitm.ir.828962023-08-21T00:01:45Z https://ir.uitm.edu.my/id/eprint/82896/ Quality perception and satisfaction of the customers toward the counter services of the public sector / Neder Safwan Safwan, Neder Consumer satisfaction Customer services. Customer relations The purpose of this study is to identify the effect of service quality dimension (SERVQUAL model) towards customer satisfaction One Serve Kuala Lumpur City Hall counter. The five dimension of SERVQUAL have been influence on customer satisfaction. The five dimensions are tangible, reliability, responsiveness, assurance and empathy as the independent variables while for the dependent variable is customer satisfaction. This research have been improved by questionnaire for the purpose of data collection and distributing it to 100 respondent and the questionnaire were filled up by the customers who come to One Serve counter. 2016 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/82896/1/82896.pdf Quality perception and satisfaction of the customers toward the counter services of the public sector / Neder Safwan. (2016) [Student Project] (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Customer services. Customer relations
spellingShingle Consumer satisfaction
Customer services. Customer relations
Safwan, Neder
Quality perception and satisfaction of the customers toward the counter services of the public sector / Neder Safwan
description The purpose of this study is to identify the effect of service quality dimension (SERVQUAL model) towards customer satisfaction One Serve Kuala Lumpur City Hall counter. The five dimension of SERVQUAL have been influence on customer satisfaction. The five dimensions are tangible, reliability, responsiveness, assurance and empathy as the independent variables while for the dependent variable is customer satisfaction. This research have been improved by questionnaire for the purpose of data collection and distributing it to 100 respondent and the questionnaire were filled up by the customers who come to One Serve counter.
format Student Project
author Safwan, Neder
author_facet Safwan, Neder
author_sort Safwan, Neder
title Quality perception and satisfaction of the customers toward the counter services of the public sector / Neder Safwan
title_short Quality perception and satisfaction of the customers toward the counter services of the public sector / Neder Safwan
title_full Quality perception and satisfaction of the customers toward the counter services of the public sector / Neder Safwan
title_fullStr Quality perception and satisfaction of the customers toward the counter services of the public sector / Neder Safwan
title_full_unstemmed Quality perception and satisfaction of the customers toward the counter services of the public sector / Neder Safwan
title_sort quality perception and satisfaction of the customers toward the counter services of the public sector / neder safwan
publishDate 2016
url https://ir.uitm.edu.my/id/eprint/82896/1/82896.pdf
https://ir.uitm.edu.my/id/eprint/82896/
_version_ 1775626489826377728
score 13.209306

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