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Customer satisfaction of service centre at Naza Kia Services Sdn. Bhd. Kuching Branch/ Sharini Osman

The objective ofthis study is to determine the level of customer satisfaction of Naza KIA Services Sdn. Bhd. Kuching Branch with regards to facilities, customer services and the service centre. This study is useful and benefit to the company because by knowing the level of customer satisfaction, it...

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Bibliographic Details
Main Author: Osman, Sharini
Format: Student Project
Language:English
Published: 2003
Subjects:
H Social Sciences (General)
Consumer satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/82816/1/82816.pdf
https://ir.uitm.edu.my/id/eprint/82816/
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id my.uitm.ir.82816
record_format eprints
spelling my.uitm.ir.828162023-08-17T06:23:53Z https://ir.uitm.edu.my/id/eprint/82816/ Customer satisfaction of service centre at Naza Kia Services Sdn. Bhd. Kuching Branch/ Sharini Osman Osman, Sharini H Social Sciences (General) Consumer satisfaction The objective ofthis study is to determine the level of customer satisfaction of Naza KIA Services Sdn. Bhd. Kuching Branch with regards to facilities, customer services and the service centre. This study is useful and benefit to the company because by knowing the level of customer satisfaction, it will help the NKSSB management to develop their business strategies in providing high quality of service that could result in high level of customer satisfaction. High quality service and high level of customer satisfaction is considered as one of the competitive advantage to fight against competitors. 2003 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/82816/1/82816.pdf Customer satisfaction of service centre at Naza Kia Services Sdn. Bhd. Kuching Branch/ Sharini Osman. (2003) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Consumer satisfaction
spellingShingle H Social Sciences (General)
Consumer satisfaction
Osman, Sharini
Customer satisfaction of service centre at Naza Kia Services Sdn. Bhd. Kuching Branch/ Sharini Osman
description The objective ofthis study is to determine the level of customer satisfaction of Naza KIA Services Sdn. Bhd. Kuching Branch with regards to facilities, customer services and the service centre. This study is useful and benefit to the company because by knowing the level of customer satisfaction, it will help the NKSSB management to develop their business strategies in providing high quality of service that could result in high level of customer satisfaction. High quality service and high level of customer satisfaction is considered as one of the competitive advantage to fight against competitors.
format Student Project
author Osman, Sharini
author_facet Osman, Sharini
author_sort Osman, Sharini
title Customer satisfaction of service centre at Naza Kia Services Sdn. Bhd. Kuching Branch/ Sharini Osman
title_short Customer satisfaction of service centre at Naza Kia Services Sdn. Bhd. Kuching Branch/ Sharini Osman
title_full Customer satisfaction of service centre at Naza Kia Services Sdn. Bhd. Kuching Branch/ Sharini Osman
title_fullStr Customer satisfaction of service centre at Naza Kia Services Sdn. Bhd. Kuching Branch/ Sharini Osman
title_full_unstemmed Customer satisfaction of service centre at Naza Kia Services Sdn. Bhd. Kuching Branch/ Sharini Osman
title_sort customer satisfaction of service centre at naza kia services sdn. bhd. kuching branch/ sharini osman
publishDate 2003
url https://ir.uitm.edu.my/id/eprint/82816/1/82816.pdf
https://ir.uitm.edu.my/id/eprint/82816/
_version_ 1775626481499635712
score 13.2014675

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