Customer satisfaction of service centre at Naza Kia Services Sdn. Bhd. Kuching Branch/ Sharini Osman
The objective ofthis study is to determine the level of customer satisfaction of Naza KIA Services Sdn. Bhd. Kuching Branch with regards to facilities, customer services and the service centre. This study is useful and benefit to the company because by knowing the level of customer satisfaction, it...
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Format: | Student Project |
Language: | English |
Published: |
2003
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Online Access: | https://ir.uitm.edu.my/id/eprint/82816/1/82816.pdf https://ir.uitm.edu.my/id/eprint/82816/ |
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Summary: | The objective ofthis study is to determine the level of customer satisfaction of Naza KIA Services Sdn. Bhd. Kuching Branch with regards to facilities, customer services and the service centre. This study is useful and benefit to the company because by knowing the level of customer satisfaction, it will help the NKSSB management to develop their business strategies in providing high quality of service that could result in high level of customer satisfaction. High quality service and high level of customer satisfaction is considered as one of the competitive advantage to fight against competitors. |
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