Customer satisfaction towards responding time of counter service: Immigration Department, Kuching / Nik Nurul Hana Nik Ahmad & Aizatul Ummi Sebli

• Main Authors: Nik Ahmad, Nik Nurul Hana, Sebli, Aizatul Ummi
• Format: Student Project
• Language: English
• Published: 2012
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/81596/1/81596.pdf; https://ir.uitm.edu.my/id/eprint/81596/

Customer satisfaction can be defined as the result achieved when service or product features respond to customer need and when the company meets or exceeds customer expectations over the lifetime of a product or service. The first objective of this study is to determine demographic factor (gender) h...