Sibu Water Board (SWB) service quality and impact to customer satisfaction / Anjal Jawan
This research aims to investigate the relationship between the service quality and customer satisfaction at Sibu Water Board (SWB) by using SERVQUAL analysis. It also aims to examine the influence and effect of applying quality service towards customer satisfaction and to identify which of the five...
Saved in:
| Main Author: | |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
2015
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/81816/1/81816.pdf https://ir.uitm.edu.my/id/eprint/81816/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|