The relationship between service quality and customer satisfaction at Hospital Tengku Ampuan Afzan / Wan Sarah Safinah Wan Omar

• 第一著者: Wan Omar, Wan Sarah Safinah
• フォーマット: 学位論文
• 言語: English
• 出版事項: 2014
• 主題: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• オンライン･アクセス: https://ir.uitm.edu.my/id/eprint/69910/1/69910.pdf; https://ir.uitm.edu.my/id/eprint/69910/

The relationship between service quality and customer satisfaction has received considerable academic attention in the past few years. This research investigates the relationship between service quality and customer satisfaction toward hospitality industry. Therefore the data will be collected among...