The relationship between service quality and customer satisfaction of Islamic banking sector (a case study in Bank Rakyat, Batu Pahat, Johor) / Rizal Hussin

• Main Author: Hussin, Rizal
• Format: Student Project
• Language: English
• Published: 2013
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Banking; Finance, Islamic
• Online Access: https://ir.uitm.edu.my/id/eprint/69267/1/69267.pdf; https://ir.uitm.edu.my/id/eprint/69267/

Service quality is an important indicator of customer satisfaction and therefore it has been identified as a key determinant of the intention to use a service. The objective of this paper to identify the relationship of service quality namely compliance, tangibility, reliability, responsiveness, ass...