Evaluation of Tenaga Nasional Berhad payment kiosk / Nadirah Rahmat

• Main Author: Rahmat, Nadirah
• Format: Thesis
• Language: English
• Published: 2016
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/63489/1/63489.pdf; https://ir.uitm.edu.my/id/eprint/63489/

Self-service payment kiosks are now widely used in Malaysia including at Tenaga Nasional Berhad (TNB). This payment kiosks become required for TNB to shorten the time of counter services. Hence Tenaga Nasional Berhad is applying this payment kiosk in order to improve customer experience and to gain...