The impact of service quality on customer’s satisfaction towards MPH Bookstore Giant Senawang, Seremban / Nor Wahidah Kamarusaman
The purpose of this study is to examine customer’s satisfaction levels regarding of service quality in MPH Bookstore Giant Senawang outlets. To satisfying the customer needs is the major goal and objective in any Business-to customer (B2C). Hence, the quality of service need to be improved regarding...
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| Format: | Student Project |
| Language: | English |
| Published: |
2014
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| Online Access: | https://ir.uitm.edu.my/id/eprint/62840/1/62840.pdf https://ir.uitm.edu.my/id/eprint/62840/ |
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