The component of perceived service quality in teaching: the six critical factors - a study at Institut Pengurusan Dinamik (IPD) / Didi Reena Matzen
Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase in importance, the management of Institut Pengurusan Dynamik focusing on the one critical management tool that is...
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| Format: | Student Project |
| Language: | English |
| Published: |
2002
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| Online Access: | https://ir.uitm.edu.my/id/eprint/61293/1/61293.pdf https://ir.uitm.edu.my/id/eprint/61293/ |
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