The component of perceived service quality in teaching: the six critical factors - a study at Institut Pengurusan Dinamik (IPD) / Didi Reena Matzen

• Main Author: Matzen, Didi Reena
• Format: Student Project
• Language: English
• Published: 2002
• Subjects: H Social Sciences (General); Study and teaching. Research; L Education (General); Teaching (Principles and practice); Teaching aids and devices
• Online Access: https://ir.uitm.edu.my/id/eprint/61293/1/61293.pdf; https://ir.uitm.edu.my/id/eprint/61293/

Providing quality that meets customers' needs and retains them for a longer period has become an important source of competitive advantage. As customer service continues to increase in importance, the management of Institut Pengurusan Dynamik focusing on the one critical management tool that is...