A study on the effectiveness of parcel delivery at industrial area in Batu Caves by Pos Malaysia Berhad / Ahmad Rizal Mohd Ghazali

• Main Author: Mohd Ghazali, Ahmad Rizal
• Format: Student Project
• Language: English
• Published: 2000
• Subjects: Management. Industrial Management; Planning. Business planning. Strategic planning; Work groups. Teams in the workplace; Service industries; Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/60469/1/60469.pdf; https://ir.uitm.edu.my/id/eprint/60469/

Service industry in this world today is very important to people. Pos Malaysia Berhad is one of the biggest companies in Malaysia that provides several services for the community. In moving towards e-commerce era, parcel delivery is most important because customers will buy their products via Intern...