A study on the internal customer satisfaction of Malaysian Shipping Agencies Sdn. Bhd / Meor Syahrizal Azryl Meor Chek Hussien

• Main Author: Meor Chek Hussien, Meor Syahrizal Azryl
• Format: Student Project
• Language: English
• Published: 2001
• Subjects: Business; Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Malaysia; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/59949/1/59949.pdf; https://ir.uitm.edu.my/id/eprint/59949/

This study is generally to examine the satisfaction of the internal customer of Malaysian Shipping Agencies Sdn. Bhd. Basically, this research focuses more on the factors of commitment, availability of skills and the senior management effectiveness and how these factors can affect the internal custo...