A study of customer saving services expectation at Lembaga Tabung Haji Selangor / Hasmi Bin Hassan

• Main Author: Hassan, Hasmi
• Format: Thesis
• Language: English
• Published: 1999
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations; Personnel management. Employment management
• Online Access: https://ir.uitm.edu.my/id/eprint/59278/1/59278.pdf; https://ir.uitm.edu.my/id/eprint/59278/

This thesis is done to know the customer expectation of the saving account services at Lembaga Tabung Haji Negeri Selangor. The expectations are in term of time, TH office layout, TH staffs attitude, the effectiveness of promotion strategies, reason of saving and the need of passbook. In this thesis...