Responsiveness of TM Touch in handling customer complaints towards company’s performance and customer loyalty / Mardhiah Jaalam

• Main Author: Jaalam, Mardhiah
• Format: Student Project
• Language: English
• Published: 1999
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations; Consumer complaints. Complaint letters
• Online Access: https://ir.uitm.edu.my/id/eprint/59252/1/59252.pdf; https://ir.uitm.edu.my/id/eprint/59252/

Communication is very important to all human beings. It has becoming even more important in the world of technology where everywhere people are connecting for leisure as well as business. Moreover our prime minister has encourage on the development of telecommunication in the country. Due to the imp...