Dimensions necessitated for total service operations management (TSOM) / Ardiana Mazwa Raudah Amir Abdullah … [et.al.]

• Main Authors: Amir Abdullah, Ardiana Mazwa Raudah, Abdullah, Firdaus, Voon, Boo Ho, Matthew, Vloreen Nity, Abg Mohar, Abg Hamizam
• Format: Research Reports
• Language: English
• Published: 2014
• Subjects: H Social Sciences (General); HB Economic Theory. Demography; HC Economic History and Conditions; Research
• Online Access: https://ir.uitm.edu.my/id/eprint/57818/1/57818.pdf; https://ir.uitm.edu.my/id/eprint/57818/

The service industry has played an increasingly significant role in many economies and is no different to the Malaysian economy, contributing positively to the Gross Domestic Product (GDP), with a steady and consistence annual increase compared to the manufacturing sector. The growth of the Malaysia...