Service innovation in the Indonesian tourist village industrial cluster: evidence from the Lombok tourism corridor / Lalu M. Furkan ...[et al.]

• Main Authors: M. Furkan, Lalu, ., Agusdin, Fadliyanti, Luluk
• Format: Conference or Workshop Item
• Language: English
• Published: 2019
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/53708/1/53708.pdf; https://ir.uitm.edu.my/id/eprint/53708/

Service industry is an emerging industry contributing significant share on the economic growth (Spohrer & Maglio, 2008:238; Meffert & Bruhn, 2009:3). In addition, service sector in developed countries account for about two-third of GDP (de Vries, 2004:4; hauknes, 1998:1, Djellal & Gallou...